22gk Privacy Policy — Your Complete Guide to Data Protection

1 Introduction

22gk ("we", "us", or "the platform") is an online gaming platform operated for members in Bangladesh. We believe every member's personal data belongs to them — we use it only to the extent necessary to provide our services.

This Privacy Policy ("Policy") explains what data 22gk collects, why it collects it, how it is used, and how it is kept secure. This Policy is Terms & Conditionsan integral part of.

By using the 22gk website or app, you are considered to have accepted this Privacy Policy. If you do not agree, please refrain from using our platform.

2 What data we collect

22gk collects two types of information from members — data you provide directly and data collected automatically.

3 How Your Information Is Used

22gk uses your data only for specific, defined purposes. We never process your information beyond what is required.

• Account management: To verify registration and login, and to ensure account security.
• Transaction Processing: For processing deposits, withdrawals, and bonus distributions.
• Identity Verification: To complete the KYC process and meet legal compliance requirements.
• Service Improvement: To personalize your gaming experience and develop new features.
• Customer Support: To resolve support requests and handle complaints.
• Promotional Communications: To inform you about offers and bonuses, with your consent.
• Fraud Prevention: To detect and prevent unusual activity.
• Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.

4 Data Retention & Periods

22gk does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Active account data: retained for the duration the account remains active.
• Closed account data: retained for a minimum of 5 years after closure (as required by law).
• Financial transaction records: up to 7 years.
• KYC documents: up to 5 years.
• Log files & technical data: up to 12 months.
• Cookies data: 30 days to 2 years (depending on cookie type).

5 Data Sharing & Third Parties

22gk never sells your personal data or shares it with third parties for commercial purposes. Your information may only be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket — used solely to process transactions.
• Legal authorities: Where required by court order or legal obligation.
• Fraud Prevention Authority: To detect and prevent fraudulent activity.
• Auditing body: For audit purposes by the licensing authority.
• Technology Partners: Service providers used to operate the platform — all contractually bound to comply with 22gk's privacy standards.

6 Cookies Policy

The 22gk website and app use cookies and similar technologies. Cookies are small text files stored on your device.

You can control or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

7 Security Measures

22gk protects your data using industry-standard security technology. Our security framework operates across multiple layers:

• Encryption: All data transfers are secured with 256-bit TLS/SSL encryption.
• Database Security: AES-256 encryption for all stored data.
• Two-Factor Authentication (2FA): OTP verification for account login and transactions.
• Firewall: Advanced network firewall and DDoS protection.
• Regular Audits: Periodic audits conducted by third-party security specialists.
• Staff training: Regular data protection training is provided for all staff.
• Data Breach Notification: In the event of a data breach, affected members will be notified within 72 hours.

8 Your data rights

As a 22gk member, you have full control over your own data. You may exercise the following rights at any time:

9 Protection of Minors

22gk strictly prohibits anyone under the age of 18 from using the platform. Our policy for protecting minors' privacy:

• Age verification is carried out at the time of registration.
• If a minor's account is identified, it is immediately closed and all stored data is permanently deleted.
• We never knowingly collect or store data from anyone under the age of 18.
• Parents may request the deletion of their child's data.

10 Privacy Policy Changes

22gk may update this Privacy Policy as needed. When changes are made:

• At least 14 days' notice will be posted on the platform before any significant changes take effect.
• The "Last Updated" date at the top of this policy will always be kept current.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please reach out to us:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali.
• Email: [email protected]
• Average response time: Under 2 minutes via live chat; within 24 hours by email.

Our Data Protection Officer will personally investigate any privacy-related complaints and work to resolve them as quickly as possible.